Shipping policy
At LOHY., we know you're eager to get your order on the salon shelf as quickly as possible. Here's everything you need to know about how we process and ship wholesale orders.
Order Processing
Orders are typically packed and dispatched within 1-3 business days of the order being placed.
During busy periods, promotions, public holidays, or new product launches, dispatch times may be slightly longer. If there are any unexpected delays, we'll keep you informed.
Shipping
We ship wholesale orders Australia/New Zealand-wide using trusted courier partners.
Shipping costs are calculated at checkout based on your order size and delivery location.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel's journey.
Delivery Timeframes
Delivery timeframes vary depending on your location and courier network.
As a guide:
- Metro areas: 2-5 business days
- Regional areas: 3-8 business days
- Remote locations: Delivery times may be longer.
Please note these are estimated delivery times only and are outside of LOHY.'s control once your order has been collected by the courier.
Incorrect Shipping Information
Please ensure your shipping details are correct before completing your order.
LOHY. cannot be held responsible for delays, additional shipping charges, or lost parcels due to incorrect or incomplete shipping information provided at checkout.
Authority to Leave
If you choose Authority to Leave (ATL), the parcel becomes your responsibility once it has been delivered according to the courier's tracking information.
LOHY. is not responsible for parcels that are lost, stolen, or damaged after delivery.
Damaged or Missing Items
Please inspect your order as soon as it arrives.
If your order has been damaged in transit, or if any items are missing or incorrect, please contact us within 7 days of receiving your delivery so we can assist.
Please include your order number and photographs (where applicable) to help us resolve the issue as quickly as possible.
Questions?
If you have any questions about your order or shipping, we're always happy to help.
Email: hello@lohypro.com.au
Phone: 1300-937-424
Thank you for choosing LOHY. We appreciate your support and look forward to helping your salon embrace naturally textured hair